The service involves developing a job competency matrix based on each position’s requirements and ensuring their alignment with the roles and responsibilities of each position. The matrix aligns with the entity's principles and vision, tailored to the specific nature of its business. The service also includes providing recommendations as needed.

​SSP engages with the stakeholders to understand the entity’s vision and mission and prepares a job competency matrix accordingly. It then presents the matrix to the stakeholders for approval of the outputs.​​​​