Refund Policy

1. Introduction

The refund policy of the Saudia Services Platform aims to ensure a fair and transparent user experience while protecting user rights for refunds of points or services under specified conditions in line with the platform’s regulations.

2. General Refund Conditions

2.1. Non-Refundable Cases:

• Points Packages:
• Purchased points packages within the platform are non-refundable.
• Services that have been initiated:
• No refunds are allowed for services whose status has changed from “New” to any other status (e.g., “In Progress” or “Completed”).
• This applies regardless of whether the service was purchased using points or through the platform’s payment gateway.
• Savings Packages:
• Special offer savings packages provided by the platform are non-refundable.

2.2. Refundable Cases:

• Services in “New” Status:
• Services that remain in the “New” status and have not yet been initiated are eligible for refunds.
• This applies whether the service was purchased using points or through the payment gateway.

2.3. Platform’s Right to Cancel Orders:

• The platform reserves the right to cancel any service request for any reason (e.g., technical issues or circumstances beyond control).
• Points or funds for the canceled service will be refunded to the user’s wallet within the platform.
• The user will be notified clearly and transparently about the reason for the cancellation.

3. Refund Process

3.1. How to Refund Eligible Services:

• For services in the “New” status or canceled by the platform:
• The refunded points or funds will be added to the user’s wallet within the platform.
• The user can utilize the refunded points or funds for future purchases on the platform.

3.2. Additional Conditions:

• Refunded points or funds cannot be withdrawn as cash outside the platform.
• Refunded points or funds can only be used within the platform to acquire new services.

4. Policy Amendments

• The platform reserves the right to modify the refund policy at any time to ensure compliance with legal changes or to enhance user experience.
• Users will be notified of any significant changes before they take effect.

5. Contact Us

• Email: info@saudia.services
• Phone: 05.3857.3070

This refund policy is designed to ensure transparency and customer satisfaction while protecting the platform’s rights. Thank you for choosing Saudia Services Platform.